Shipping policy

Packaging & Fragile Item Handling

All Stone Glass orders are packed with the integrity of your glassware as the top priority. Borosilicate glassware and precision lab components are individually wrapped in high-density bubble wrap, secured with foam inserts, and shipped in a double-walled outer box — double-boxed for maximum protection in transit. Every order is inspected and packed by hand before dispatch.

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Processing Time

Orders are processed and dispatched within 3–5 business days of payment confirmation. Orders placed on weekends or US public holidays begin processing the next business day.

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Domestic Shipping (United States)

Delivery windows are estimates and begin after the processing period. Tracking information is provided via email once your order ships.

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International Shipping (27 Countries)

International delivery times vary by destination and may be affected by local customs clearance. Tracking is included with all international shipments.

Customs, Duties & Import Taxes

Stone Glass ships on a Delivered Duty Unpaid (DDU) basis. Any customs duties, import taxes, or brokerage fees assessed by the destination country are the sole responsibility of the recipient. Stone Glass has no control over these charges and cannot predict their amount. We recommend contacting your local customs authority for an estimate before ordering.

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Damaged in Transit

Despite our rigorous packaging standards, damage can occasionally occur during shipping. If your order arrives damaged:

1. Photograph the outer packaging and damaged item(s) before unpacking further.
2. Contact us within 48 hours of delivery at the address on your order confirmation.
3. We will review your claim in accordance with our [Refund Policy] and arrange a replacement or resolution promptly.

Failure to report damage within 48 hours may limit our ability to file a carrier claim on your behalf.

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Questions?

Contact us through our [Contact page] and our team will respond within 1–2 business days.